1.) MSP Question of The Week   How do busy MSP business owners deal with stress?   Host Amy and Host James discuss their strategies.    ---   2.) Five Minutes with A Smart Person -  Eric Anthony    Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony.   Learn more about Eric:   https://www.linkedin.com/in/esanthony/   Eric's Customer Experience video: https://youtube.com/live/WHQWGhrg7FY   Eric's Book "CX That Sings": https://www.amazon.com/CX-That-Sings-introduction-Customer/dp/B085RTL8NT/ref=sr_1_2?   ---   3.) Notes on The News     "Microsoft set for AI-powered revenue surge as stock pulls ahead...   Microsoft is expected to report a 15.8% jump in quarterly revenue, its best growth in nearly two years, as rising adoption of its products infused with generative AI fuels demand for its cloud services."   https://www.reuters.com/technology/microsoft-teams-down-thousands-users-downdetector-2024-01-26/   Microsoft's (MSFT.O), opens new tab Teams services were restored on Saturday after a disruption blocked access to the messaging platform.   Several users had flagged issues with the messaging platform on Friday. Complaints peaked in the afternoon with more than 14,000 incidents, according to outage tracking website Downdetector.com. All incidents appeared to be resolved on Saturday.   --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! https://www.smbtechfest.com/events.asp   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/