Waiting days for a response from your strata manager? It’s a frustration many strata residents face. What if there is a solution? Explore the frontier of efficient communication and modern email management with Lielin Chester’s game-changing approach to strata management email... 64% of all resident email is resolved in four hours! Listen in to learn how this revolutionary approach goes beyond swift & efficient responses, and a more accessible manager to prevent burnout, turnover, and...

In this episode Brent and James speak dive into a critical issue facing strata managers in British Columbia - the challenge of portfolio assignment and its direct impact on service delivery to strata clients. Many strata clients face challenges due to the portfolio assignment system that simply do not exist in a non-portfolio market. Guest Darrin Whitney, Vice President of Operations for FirstService Residential unpacks the intricacies of portfolio assignment and offers insightful...

In this episode your hosts Brent and James go solo to take a deep dive into the termination process of strata management agreements. As consultants who assist strata councils transitioning to new management, they are no strangers to the myriad questions surrounding this topic. They start by understanding the structure of agency agreements then zoom in on the termination process itself, shedding light on its unique aspects and common misconceptions. This episode is a great standalone resource...

In this episode, Brent and James conclude the series where we decode the intricacies of living in a strata community. From deciphering bylaws to understanding the difference between common and limited common property they discuss the rules that will shape your daily life. Delve into dispute resolution mechanisms and discover the do’s and don’ts of alterations to your strata lot, and gain valuable insight into the complex realm of insurance for a strata. Whether you’re a seasoned strata...

In this episode, Brent and James discuss essential insights for first-time strata owners to navigate the intricacies of community living. This first conversation takes a high level view of some of the organizing principles of a strata, such as the dynamics of decision-making within the council, and how the strata manager fits into the puzzle. Also discussed are the financial responsibilities and maintenance protocols. This episode is aimed at being your go-to resource for a fulfilling...

In this insightful episode, hosts Brent and James delve into the crucial aspects that councils need to understand when it comes to supporting ageing residents who aspire to continue living in their homes and communities. Joining the conversation, Tony Gioventu, Executive Director of CHOABC returns to Stratagize to explore how fostering empathy and sensitivity to the changing needs of strata residents not only enhances the quality of life for ageing residents but also promotes healthy...

Brent and James explore the nuances of mitigating losses below the deductible in their podcast, highlighting common mistakes that can end up costing stratas unnecessary money, with industry expert John Wallis of Phoenix Restoration.   ________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most...

Join hosts Brent and James as they sit down with Peter Chan, Senior Director of Strata Operations at FirstService Residential, to unravel the mysteries of rogue strata councils. In this episode, you'll learn how to spot the warning signs of a problematic council, gain valuable insights into the intricacies of strata governance, and discover effective strategies for dealing with rogue elements in your community. Tune in for expert advice on maintaining harmony and order within your strata...

In this episode, hosts Brent and James dive into the top mistakes strata councils often make when it comes to occupancy limits and short-term rentals. They are joined by Lisa Mackie, a partner with AHBL, who shares her expert insights. Together, they uncover common pitfalls, such as incorrect bylaws, overlooking human rights considerations, and neglecting to adapt to changing regulations. Tune in to learn how to avoid these errors and successfully navigate the complex world of strata...

In this episode, Brent and James delve into the realm of community building, joined by the insightful Sue Matthews, Regional Director at FirstService Residential. Together, they navigate the intricate landscape of effective bylaw governance, uncovering how well-structured bylaws can foster a sense of togetherness and harmony within residential communities. Drawing from Sue's extensive expertise, they offer valuable tips that strengthen the very fabric of strata living. Whether you're a strata...

Brent and James welcome Paul Mendes from Lesperance Mendes to shed light on the topic of strata windups. In this episode, owners will gain valuable insights into what they need to know about strata windups, discover common mistakes to avoid, and learn about the key steps involved in the process. With expert guidance and practical advice, this episode equips owners with the knowledge to navigate strata windups successfully and make informed decisions for their properties. ...

In this episode, Brent and James dive into the world of strata warranties with Naomi Rozenberg, partner with Lesperance Mendes and equip you with knowledge & best practices to navigate the process with confidence. Understanding and implementing these tips will help ensure a smooth and successful warranty experience. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of...

In this episode, Brent and James meet with Alex Chang, partner at Lesperance Mendes and delve into the intriguing world of the Civil Rights Tribunal and its effect on resolving strata matters. While the tribunal's approach is lauded for its quick and efficient justice, there are concerns that the decisions reached may not always be well-informed. Council members are presented with essential insights and considerations to navigate this complex landscape. _________________________________ ...

Join hosts Brent and James in an eye-opening conversation about BC’s housing crisis. With thousands of people flocking to the region each month, the demand for housing is reaching unprecedented levels. However, the alarming reality is that the supply falls far short of meeting this surge in demand, setting the stage for an imminent price surge that threatens to leave countless individuals without affordable homes. In this captivating episode, they sit down with Brendon Ogmundson, Chief...

In this episode, Brent and James discuss Bill 44 with Jamie Bleay, partner at Bleay Both Uppal LLP. An in-depth look at the controversial removal of rental & age restrictions for stratas 2009 and older. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it...

  In this episode, Brent and James discuss privacy with Veronica Franco, partner & strata lawyer with Clark Wilson LLP. An in-depth look at the roles and responsibilities of strata corporations to protect your personal information. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most...

In this episode, Brent and James meet with Chris Churchill, President of FirstService Residential BC to discuss significant challenges the strata industry is heading towards over the next few years and the implications this has for strata corporations and residents.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act...

In this episode, Brent and James discuss the rental market and insights on how to be a good landlord with Keaton Bessey, managing broker of Greater Vancouver Tenant and Property Management Ltd.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to...

In this episode, Brent and James talk with former strata manager, James Payette and discuss his decision to leave his career and his hopes for the industry’s future.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an...

Everything You Need To Know About Financial Statements: Best Practices For A Financially Healthy Strata     In this episode, Brent and James speak with Isadora Goh, Vice President of Client Accounting for FirstService Residential who shares tips, advice, and red flags when reading financial statements.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly...

In this episode, Brent and James discuss common mistakes strata councils make as employers of their own staff with Taryn Mackie, partner with Norton Rose Fulbright.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an...

In this episode, Brent and James discuss how Human Rights intersects with the Strata Property Act with Lisa Mackie, partner and strata lawyer with Alexander Holburn.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an...

In this episode, Brent and James discuss the complexities of airspace parcels with Allyson Baker, a partner and strata lawyer with Clark Wilson.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how...

  In this episode, Brent and James sit down with Roger Williams, Executive Director of PAMA who passionately advocates for the continuing education of strata managers.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an...