Airlines: we hate them, and it feels like they hate us. Is our only choice to "ride in the f*****g toilet"? A former airline employee joins us to help peel back the curtain at Gate 21. (Part 1 of 2)

Brent Simmons talks about his unexpected $1850 bill from Network Solutions, the process of divorcing his domains from a longtime home, and supporting customers as an indie developer.

A short preview of things to come in this brand-new show about customer service.