This week's episode sees our guest host Jim Taylor with guest speaker Tyler Williams. Jim Taylor is a Burnt Chef Project Ambassador based in Canada and his goals are focused on doing what he can to improve the overall state of the hospitality industry after having grown up in it and witnessing firsthand the challenges it and the people working in it face. Jim's guest this week is Tyler Williams, the Director of Brand Experience (AKA "fun-gineer") at Zappos, after growing up in Alaska and moving to Vegas originally to pursue a career in music. Tyler and Jim discuss how important it is for each company to have an appropriate culture specific to their industry.   Thank you Jim for another great episode!