I am so Frustrated! Customers' Comments Don't Reflect the Score They Give Me. Why?
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Description
Janet is frustrated. She is getting great comments on the customer surveys, but her metric for whether customers would recommend her to others remains below their goal. She’s in a pickle and has come to the Intuitive Customer Podcast team for help. In this episode, we explore what Janet can do at her organization to get that metric where she needs it to be. We share suggestions for Janet’s customer strategy that are both tactical and practical—that might help you boost your performance metrics, too.
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