Reviews
Stumbled across this podcast after a networking meeting and really enjoyed the structure of the shows, the rapport between the presenters and the variety of topics covered within CX. Thanks for coming with me on my dog walks!
abfab_89 via Apple Podcasts · Great Britain · 07/07/21
Relevant topics + knowledgeable and funny hosts. I totally recommend this podcast.
AppOpina75 via Apple Podcasts · Spain · 04/22/21
One of my favorite shows. It’s very insightful and I highly recommend this podcast to anyone from consumers to CS/non-CS professionals.
Jenn5658 via Apple Podcasts · United States of America · 04/08/21
The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their own perspective, and play off each others sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter- win-win. Yes, I said joy ☺️
AMJMAC via Apple Podcasts · United States of America · 10/07/20
These guys are so generous with their own and their networks knowledge. I learned so much from this program. Thank you so much.
Yo9876543 via Apple Podcasts · Denmark · 09/12/20
As a service professional pivoting to focus more on CX, I find this show entertaining and knowledgeable. I look forward to weekly updates that always seem right in line with topics of interest. Well done!
CX Starter via Apple Podcasts · United States of America · 09/01/20
Clear and to the point. Was just enough humor without getting off topic. Very informative!
jtrapp44 via Apple Podcasts · United States of America · 11/28/19
Interesting ideas discussed but it’s essentially just academics talking about how the real world practitioners find academic research useless. It’d be helpful if they pulled in actual businessmen and women to discuss how they successfully applied their research (especially if they had actual...Read full review »
Patrick de la Atl via Apple Podcasts · United States of America · 06/28/19
Just found this today and I’ve listened to 3 so far - really appreciating a fresh perspective to customer success / experience and the crisp and clear messaging.
acevans7 via Apple Podcasts · Great Britain · 05/12/19
I tremendously respect Colin. I unsubscribed die to the audio quality and not really feeling that Colins heart and mind is fully shared.
ehpmail via Apple Podcasts · South Africa · 07/16/18
A really insightful blend of behavioural economics and customer experience. I love the application of such interesting theories to real life examples. One of my favourite podcasts!
Emmanix99 via Apple Podcasts · Australia · 03/13/18
Academically sound, data driven content in digestible, actionable(!) format. Thank you!
Data-driven and easy to use via Apple Podcasts · United States of America · 03/04/18
Thanks for sharing these short and informative podcasts. I always enjoy llistening to them and enjoy the light-hearted and loose approach - keep them coming please! :-) Many thanks!
floridabrits via Apple Podcasts · United States of America · 02/09/18
I have thoroughly enjoyed listening to these podcasts. Whilst covering a range of topics they provide many ideas and insights into my growing business. Having enjoyed all Colin’s books I’m thrilled that these podcasts now further support my learning from the books. A must listen to!
Mrs Bordiak via Apple Podcasts · Great Britain · 02/05/18
It's easy to get opinions based on anecdotal evidence, but it's another thing entirely to find relevant, useful and insightful information that is supported but actual studies. Through The Intuitive Customer podcast, Colin Shaw and Professor Ryan Hamilton do a fantastic job discussing...Read full review »
ITILBob via Apple Podcasts · United States of America · 02/02/18
Everyone talks about improving their Customer Experience...but it's a lot easier to talk about than to actually achieve. Hosts Colin Shaw and Ryan Hamilton do a great job at presenting research-based techniques that can make a real difference. I can't wait to hear more.
StringFive via Stitcher · 01/05/18
Everyone talks about creating a superior customer experience...but it's a lot easier to talk about than actually achieve. Hosts Colin Shaw and Ryan Hamilton do a great job at cutting through the hype and getting down to practical steps to boost CX with research-based advice. I can't wait...Read full review »
Stringfive via Apple Podcasts · United States of America · 01/05/18
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