The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
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Description
Does a massive gap exist between what customers expect and what organizations can provide as we come out of COVID? Per research from Verint, the voice of customer experts, it appears we are, and many companies' 2021 success is about to fall into it and disappear.
In this episode, we speak with Verint's Nancy Porte, VP Global Customer Experience, CCXP, about why half of the companies aren't ready to support customers in 2021—and what you can do about it if you are one of them.
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