Vicarious learning is excellent. You get the benefit of the lessons taught by the pain of someone else’s failure, without the pain. News headlines, it seems, are full of opportunities for vicarious learning, and the recent past is no different. This episode explores the vicarious learning we can all garner from three recent headlines. Each of these news stories doesn’t seem to be about Customer Experience at first. But upon further scrutiny, you might be surprised what you learn -vicariously, of course.