Few of us listen to other opinions the way we should. We tend to stick to ours and find resources that support them. However, thinking this way, while natural, does not facilitate new ideas. Only by introducing other people’s opinions can you get to a new way of thinking.
In this episode, we discuss the importance of having diverse opinions to help you move forward with new ideas. By hearing opposing views and different visions of where the organization needs to go, you can get to where you need to be.
If you are one of the companies that is using Fred Reichheld’s Net Promoter Score®, then you are likely using it wrong. In Reichheld’s experience, most firms have not been using the experience management tool the way it was intended and therefore, are not reaping the benefits of what the Net...
Janet is frustrated. She is getting great comments on the customer surveys, but her metric for whether customers would recommend her to others remains below their goal. She’s in a pickle and has come to the Intuitive Customer Podcast team for help. In this episode, we explore what Janet can do at...