Today, we're honoured to have Jackie Wahome, a true customer service superstar, share her insights. With over 16 years in customer service, Jackie offers a unique perspective on its evolution. She'll take us through her journey, from the early days to the digital age, while also highlighting emerging trends that are reshaping customer care. Join us as Jackie unveils her top tips and tricks for exceptional customer service. Whether you're new to the field or a seasoned pro, her actionable...

Join us in this insightful podcast interview with Rosebella Abok, an award-winning Customer Experience professional with 14+ years of expertise. Discover how she revolutionized the African CX landscape, integrating technology and human-centred strategies to drive company-wide growth and customer obsession. Join us for this enlightening episode on customer experience, why it is different from customer service and how businesses "think" they are offering experience, where they fall short and...

Your Passport to the Future of Work and Business! Get Ready to Dive Headfirst into the Mind-Boggling World of Artificial Intelligence. We're Talking Mind-Blowing Stuff that'll Blow Your Socks Off! Join us for Eye-Opening Conversations, Juicy Insights, and Unforgettable Stories that'll Have You Hooked. Whether You're an AI Newbie or a Tech Pro, This Podcast Is Your Personal Guide to Navigating the AI Revolution. Grab Your Popcorn, Sit Back, and Let's Embark on an Epic Journey Together! Check...

Businesses all over the world have been chasing the holy grail of increased sales figures. It's such a lucrative job that many people have built entire businesses out of advising businesses on how to increase their sales numbers. Despite all of this assistance, many businesses rarely see their sales value skyrocket. Businesses may go through several iterations, tweaking everything from their marketing strategy to their website, with varying degrees of success. In this week's episode, we talk...

If you own a business, you probably spend a lot of time researching the most current social media marketing strategies. With good reason. There are now 4.2 billion active social media users, nearly double the number just five years ago. These individuals spend an average of 2 hours and 25 minutes daily on social media. Those nearly 2.5 hours present a fantastic opportunity for businesses to: build brand awareness develop customer relationships and even make sales directly within...

Peer-to-peer learning is one of the most important ways to accelerate employee development. It allows employees to learn in a non-judgmental and informal situation. In this week's episode, we share audio from a recent webinar, where we show you how to simply convert your internal knowledge into digital training to improve team performance and practices.

More than perhaps any other role we play as adults, parenting causes us to second guess ourselves. We question our competence, our worth, our decisions, and even our sanity! What you have believed about Discipline will determine whether or not you will remain in the same cycles of yelling, nagging, repeating, reminding and bam! back to yelling In this week's episode, we are joined by acclaimed mom, psychotherapist and parenting coach Dr Carol as she takes us through the key areas every...

Being a digital enterprise, or a company that uses technology to continuously evolve all parts of its business models (what it offers, how it interacts with consumers, and how it works), is what Deloitte defines as "digital transformation." Your company should evolve along with technology. At this stage, it is less about organizations wanting to transition and more about deciding how to transform. In this week's episode, we are joined by Edgar Andagalu, a Digital Financial Services (DFS)...

Language Deprivation in Deaf children occurs when there is zero or little regular exposure to sign language from birth and within the formative period of language development when the brain has plasticity (0-5 years). Globally, only 2% of Deaf children receive education in sign language (WFD 2017).  This results in a lack of brain stimulation leading to the shrinking of the brain,the ripple effects of this include poor education, health, and livelihoods outcomes In this week's episode, we...

With the global shift towards remote work and adoption of digital, quite a number of businesses have either explored or already gotten onto Learning Management Systems or Learning Experience Platforms, but the biggest challenge?  Converting their internal knowledge and training materials into engaging and relatable digital training… So what can companies/businesses do to leverage internal knowledge and get the necessary training into the hands of learners in this new, primarily digital work...

Poor road safety skills are the main cause of accidents leading to injury, death & substantial economic losses in Africa. The annual loss from road traffic crashes is about 3% of global GDP, larger than the national budgets of most African countries. On the continent more lives are lost through road fatalities than terrorism, corona virus or crime. Most road users' risk assessment and skill levels are the main cause of this grave situation. In this week's episode, Alex Munene, Founder of...

Linda has over ten years of experience in the industry teaching Fashion business at Mcensal School of Fashion, a leading College in East Africa. While there, she rose to become the Quality nominee for the syllabus where she was responsible to ensure that the standards were maintained according to the international requirements of the syllabus. The immense knowledge and experience gained while teaching led her to establish a successful ready-made fashion brand called Kamami Bliss. The brand...

Eunice Maina Mburu is the CEO and Founder of Bismart Insurance; an innovative online insurance aggregator platform. Eunice has won the Association of Kenya Insurers (AKI), a life insurance agent’s award for 4 years. Under her leadership, Bismart won the Women in Tech innovative and scalable business award by Standard chartered Bank; she is also an alumna of the Westerwelle Young Founders Program (Berlin). Eunice is also among the 54 winners of the Women in Africa Initiative (WIA54, 2020)....

Established in 2014, Barista pro specialises in providing professional barista skills training offering various barista courses covering different levels of skill set. In this week's episode, ESTHER OTIENO takes us through her journey as a Barista Skills trainer, some fun tidbits about coffee and her vision to revolutionise the local and regional drinking culture as well as empower the youth by promoting the barista profession. Links to her beginner course on...

We all know how disruptive it is when employees take time off for training. Clients are kept waiting, meetings are rescheduled, and projects are short-staffed. If you want to train your employees without causing such a large amount of disruption, digital training is the way to go. Employees can do digital training from home or on the go, using their own laptops or other devices. In this week's episode, Bornface Ontomwa talks about Digital learning and its convenience; cost-efficiency and...

Financial management is effectively managing money in an organisation or for an individual by planning, organizing, directing, and controlling cash. Financial management uses ratios, equities, and debts to achieve investment goals. In this week's episode, you'll listen to a snippet of our, financial management course on zydii, which gives you the basics of what this all means. If interested click on the link to learn more. shorturl.at/mopI5 Hope you enjoy

When you modify your attitude toward money, you can get access to new opportunities and improve your financial management. Maybe you feel you’re not earning your full potential at work or in your business. Maybe you're stuck in a cycle of debt and overspending with no way out. Perhaps you simply want to enhance your ability to explain your financial requirements and desires to a partner, family, or group of friends. Regardless, if you're fed up with how you feel about your money habits,...

”Give a man a fish and feed him for a day. Teach a man to fish and feed him for a lifetime.” This old Chinese proverb could not be more true. Hard work sometimes seems to be a dying art form. We often hear “Work smart, not hard” or some similar cliche, as if hard work is some death sentence only bestowed on the “unlucky”. The truth is, there is great value in hard work. Hard work teaches perseverance, persistence, and determination. It teaches us that hard work pays off. It teaches us to...

Divine feminine and divine masculine can't exist without the other. This means that despite our cultural associations of masculine and feminine with men and women, respectively, we all have both energies within us. They just might not be evenly balanced. Too much masculinity and we get aggression and domination. Too much feminine, and we get disempowerment and stagnation.  In this week's episode, in honour of celebrating International women's week, Joyce explores the power of tapping and...

Kenya is undergoing a paradigm shift. Old company models are being demolished by new inventions, and brilliant young start-up entrepreneurs are at the vanguard of this quiet but historic revolution. Teams of talented developers and programmers have sprouted up in innovation centres, incubators, and accelerators across the country to create information and telecom solutions that make use of the country's unique difficulties and potential. At the same time, we've seen a number of spinoffs from...

The word transaction is used in the field of relationships to describe the action of conducting business, as defined by the Oxford dictionary. When a business transaction occurs, there are pre-determined terms for buying and selling, profit and loss, and a variety of other considerations. Relationships that are transactional are similar. Marriages may have been eulogized by Romantics as a bond based on love, chemistry, compatibility, and other factors. While transactional relationships may...

The problem with many organizations is that they see training as an expense and not as an investment, but studies show that untrained employees will, inevitably, lack the motivation and knowledge to use company resources properly, which will lead to waste, in a service industry; lack of knowledge about procedures will affect customer interaction and retention. Because of this, your employees, your company, and your clients will all suffer. So what's the real cost of training in your business?...

This weeks episode is an excerpt from a talk give by the founder of Zydii, Joyce Mbaya, on 3 Key lessons she's learnt in her entrepreneurial journey, especially during this covid period, and how she's adapted.   You can learn more about Zydii at https://zydii.com/courses/course_detail/543/adopting-a-new-sales-mindset We are social! Follow us on Twitter: https://twitter.com/ZydiiAfrica Facebook: https://www.facebook.com/ZydiiAfrica/ Instagram: https://www.instagram.com/zydii_africa/

An effective leader will need to lead their team through any change that should occur, and do so with confidence to inspire others to be confident as well. The transition should be as smooth as possible, and be done so in a way that looks as if the change were already expected. Employees and contractors may feel unsure and fearful about any new direction a business may be taking or change they are forced to deal with; so as their leader, their cues as to how to act and how to feel will come...