Back by popular demand, Phil M. Jones joins me live at the Keller Williams Family Reunion in front of an audience of 3,000. This episode not only dives into strategies for handling difficult conversations but also features Phil giving me a hard time as he relentlessly seeks clarity in every interaction. Phil begins by distinguishing between influence and manipulation, stressing the importance of empathy and understanding people’s contexts before offering advice and solutions. In the heart of the episode, we cover: The dos and don'ts of phone outreachEffective strategies for reconnecting with past clientsTactful approaches to asking for a raise and conducting respectful terminationsApproaching people after a tragic event in their livesNavigating conversations about work-life balance Phil introduces frameworks like the Opening Fact Question (OFQ) and demonstrates how to use mutually agreeable facts and easy-to-answer questions to ease into more complex topics. He also explains the Past, Present, Future Arc for managing transitions in business relationships smoothly. Filled with Phil’s trademark humor, sharp questioning, and deep insights, this episode is a treasure trove for anyone looking to enhance their communication and persuasion skills. Resources: Listen to The MREA Podcast Episode 01. Mastering the Moments with Phil M JonesFor a list of Phil’s books and more information about his work, go to PhilMJones.comCheck out the Millionaire Real Estate Agent Playbook Connect with Jason: Linkedin Produced by NOVA Media This podcast is for general informational purposes only. The guest's views, thoughts, and opinions represent those of the guest and not KWRI and its affiliates and should not be construed as financial, economic, legal, tax, or other advice. This podcast is provided without any warranty, or guarantee of its accuracy, completeness, timeliness, or results from using the information. Advertising Inquiries: https://redcircle.com/brands