Is this your podcast?
Sign up
to track ranks and reviews from Spotify, Apple Podcasts and more
Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential
Untold Stories of Earned Growth
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.
Listen now
Ratings & Reviews
☆
☆
☆
☆
☆
4.9 stars from 43 ratings
Great insights into NPS
☆
☆
☆
☆
☆
“Contemporary practices with great contributors”
4006david via Apple Podcasts ·
Australia ·
04/26/20
Outstanding Podcast
☆
☆
☆
☆
☆
“Very much enjoyed and learned much from the orginial podcast as well as the Q&A. Please do more!”
Lynn M Thomas via Apple Podcasts ·
United States of America ·
09/02/17
Game changer
☆
☆
☆
☆
☆
“Rob Markey consistently finds guests that have a compelling story to share. This podcast is loaded with practical advice that helps us perpetually evolve our cx program. I especially enjoy the insight shared when Fred Reichheld is a guest. I find myself re listening to most of the episodes for...”Read full review »
Soccer steve2 via Apple Podcasts ·
United States of America ·
02/26/17
Recent Episodes
Published 04/18/24
Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality
Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover...
Published 04/18/24
Discover the engine of Earned Growth as Rob Markey and Fred Reichheld, Bain Fellow and "Winning On Purpose” author, hold a working session on how references and referrals significantly contribute to organic growth.
Rob and Fred unearth the pivotal role that references and referrals play in...
Published 04/04/24
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
