Reviews
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“Contemporary practices with great contributors”
4006david via Apple Podcasts ·
Australia ·
04/26/20
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“Very much enjoyed and learned much from the orginial podcast as well as the Q&A. Please do more!”
Lynn M Thomas via Apple Podcasts ·
United States of America ·
09/02/17
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“Rob Markey consistently finds guests that have a compelling story to share. This podcast is loaded with practical advice that helps us perpetually evolve our cx program. I especially enjoy the insight shared when Fred Reichheld is a guest. I find myself re listening to most of the episodes for...”Read full review »
Soccer steve2 via Apple Podcasts ·
United States of America ·
02/26/17
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“Great podcast. Love the interviews and different perspectives on loyalty.”
Lp3341 via Apple Podcasts ·
United States of America ·
02/16/17
“Dit is uitgegroeid tot een van mijn favoriete Podcast. De host interviewed legendarische bedrijven over hun klantbeleving. Heel veel inspiratie en concreet toepasbare tips! Een aanrader.”
SPBrouwer via Apple Podcasts ·
Netherlands ·
11/13/15
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“Episode after episode Rob manages to deliver fantastic insight and value. The show provides a great balance of new and fresh thinking through the eyes and rigor of the NPS system with Rob adding his perspective. For anyone working in the CX space this is an essential resource.”
Mark Mark feedback via Apple Podcasts ·
Ireland ·
09/10/15
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“Essential weekly listenting from the reference source for the Net Promoter System. I have followed it constantly for the last couple of years. Always entertaining, though some people interviewed have clearly not actually implemented the system correctly. Great stuff!”
Maurice FitzGerald via Apple Podcasts ·
Switzerland ·
08/14/15
“The podcast features some of the leaders and best minds in customer loyalty, sharing their secret sauces.
It's a fun and easy listen, and is in my top 3 podcasts along with NPR Money and Startup.
I learn more about loyalty from the podcast than reading most books. 'Secrets' and 'insights'...”Read full review »
Customer experience fanatic via Apple Podcasts ·
United States of America ·
08/05/15
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“This is a great resource for anyone interested in customer focused service delivery.”
Dick Richards. Aka big dick via Apple Podcasts ·
United States of America ·
07/17/15
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“Great insights from the pros about NPS, customer experience and loyalty.”
BostonMarketer via Apple Podcasts ·
United States of America ·
06/15/15
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“The podcast covers a broad range of valuable NPS topics. Highly recommended”
Loyalty fan via Apple Podcasts ·
United States of America ·
06/12/15
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