VP CX HP Software
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“Essential weekly listenting from the reference source for the Net Promoter System. I have followed it constantly for the last couple of years. Always entertaining, though some people interviewed have clearly not actually implemented the system correctly. Great stuff!”
Maurice FitzGerald via Apple Podcasts ·
Switzerland ·
08/14/15
More reviews of Customer Confidential
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“Episode after episode Rob manages to deliver fantastic insight and value. The show provides a great balance of new and fresh thinking through the eyes and rigor of the NPS system with Rob adding his perspective. For anyone working in the CX space this is an essential resource.”
Mark Mark feedback via Apple Podcasts ·
Ireland ·
09/10/15
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“Contemporary practices with great contributors”
4006david via Apple Podcasts ·
Australia ·
04/26/20
“Rob and his incredibly knowledgeable guests consistently deliver nothing but value in each and every episode. Packed with all the essentials that make a CS/CX show fabulous — insightful trends, tips, and assets for success in this field. Plus, they bring an authenticity and insight you won’t find...”Read full review »
Linda__Lee_ via Apple Podcasts ·
Philippines ·
05/30/24
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