VP CX HP Software
Essential weekly listenting from the reference source for the Net Promoter System. I have followed it constantly for the last couple of years. Always entertaining, though some people interviewed have clearly not actually implemented the system correctly. Great stuff!
Maurice FitzGerald via Apple Podcasts · Switzerland · 08/14/15
More reviews of Customer Confidential
Rob and his incredibly knowledgeable guests consistently deliver nothing but value in each and every episode. Packed with all the essentials that make a CS/CX show fabulous — insightful trends, tips, and assets for success in this field. Plus, they bring an authenticity and insight you won’t find...Read full review »
Linda__Lee_ via Apple Podcasts · Philippines · 05/30/24
The podcast covers a broad range of valuable NPS topics. Highly recommended
Loyalty fan via Apple Podcasts · United States of America · 06/12/15
Very much enjoyed and learned much from the orginial podcast as well as the Q&A. Please do more!
Lynn M Thomas via Apple Podcasts · United States of America · 09/02/17
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