Is this your podcast?
Sign up
to track ranks and reviews from Spotify, Apple Podcasts and more
Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential
Untold Stories of Earned Growth
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.
Listen now
Ratings & Reviews
☆
☆
☆
☆
☆
4.9 stars from 43 ratings
Great insights into NPS
☆
☆
☆
☆
☆
“Contemporary practices with great contributors”
4006david via Apple Podcasts ·
Australia ·
04/26/20
Outstanding Podcast
☆
☆
☆
☆
☆
“Very much enjoyed and learned much from the orginial podcast as well as the Q&A. Please do more!”
Lynn M Thomas via Apple Podcasts ·
United States of America ·
09/02/17
Game changer
☆
☆
☆
☆
☆
“Rob Markey consistently finds guests that have a compelling story to share. This podcast is loaded with practical advice that helps us perpetually evolve our cx program. I especially enjoy the insight shared when Fred Reichheld is a guest. I find myself re listening to most of the episodes for...”Read full review »
Soccer steve2 via Apple Podcasts ·
United States of America ·
02/26/17
Recent Episodes
Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short?
Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their...
Published 05/16/24
Published 05/16/24
What if the key to creating truly innovative products and solutions lies at least as much in uncovering the deep emotional and attitudinal needs of your customers as in mastering technology?
Eckhart Boehme, founder and managing director of Unipro Solutions, shares his approach to putting Clayton...
Published 05/02/24
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
