In this episode, guest Peter Pizzi, director of customer experience and insights at Analog Devices, and Rob Markey discuss how to focus an organization on customer feedback–based actions, the role of customer experience in tackling sales challenges, and how to make sure the improvements customers are asking for make their way onto product and functional leaders’ agendas. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn more about Peter, you can find him on LinkedIn.