AI has been getting a lot of attention in recent months, in particular, ChatGPT which is a large language model developed by a company called OpenAI. If you’re a professional working in the change management or communication space, I believe that this tool can be incredibly useful if you know how to use it. So today, I’m sharing some of the ways ChatGPT can be used to provide an incredible level of support and some key guidelines to get the most out of this technology. I share some useful...

It’s that time of year when we’re wrapping up, winding down and reflecting on the year that’s been. Today I’m bringing you the most personal episode I’ve ever recorded to share with you some of the highs and lows of 2022.   Today I’m opening up as a founder and managing director of a growing business to share honestly about some of the biggest ups and downs I’ve experienced over the past year.  If you’re a leader, a people manager, a founder or a consultant, I’m hoping that there is plenty in...

What is the purpose of a workplace these days? Now that so many of us are working from home regularly and are part of hybrid teams, the role of the workplace, both for employees and the organisational brand, is being reimagined. If you’re a change leader supporting these big changes in the work environment, what do you need to consider to support your stakeholders? I'm really excited to have Melissa Marsden on the show today to help answer these questions. Melissa is the Director and the...

Organisational change can be a complex beast - there are so many perspectives, impacts and moving parts. As a change leader, how are you working with stakeholders to help them make sense of complexity, collaborate, think better together and problem-solve? It can be really tricky! I believe that improving our visual communication capability is a BIG opportunity for change leaders and change managers. By the end of this episode, I know you’ll be in agreement with me. Visual communication is a...

How intentional are you about the content that you’re creating to support your change program? Do you know what content you should focus on at different stages of the change journey? Do you even have a content strategy? And if you do, how do you handle senior leaders have cool new content ideas they want you to create that may not fit into your contact strategy? So many questions about content and that’s why I’m excited to have Matt Fenwick on the show today. Matt is the founder and Managing...

We all know that all public sector organisations have official accounts on social media, which are carefully curated and overseen by teams of social media experts inside the organisation. But - what about your own account? Our digital reputations are more important and more impactful than ever. So - should senior public servants and change leaders be active on social media? As the change sponsor, can participating online and being active on social media from your personal account, help...

Organisational culture is a hot topic at the moment. But, when it comes to improving organisational culture, not many are able to distil concepts into genuinely useful how-to frameworks, or practical road maps. Despite this, organisational culture must always be part of any change management conversation. That’s why I’m excited to have Shane Michael Hatton on the podcast today. Shane is an author, trainer, coach and speaker based in Melbourne. He is a member of the Forbes Global Coaches...

If the communication strategy for your organisational change is feeling a bit stale or is not hitting the mark when it comes to behaviour change, this episode is for you! My fabulous guest today is Samara Kitchener, a multi-award-winning strategic communications specialist who has a passion for health, technology and behaviour change. With 20 year’s senior marketing, communication and engagement experience working across government, food, defence and health sectors, Samara has deep expertise...

How much research do you do when you’re putting together the communication strategy for your change program? If you’re like most change managers I know, the answer is probably - not all that much. Even if you have a communication strategy, how do you know if it’s effective or impactful? Knowing how your key messages land, your events are received or if your support materials are hitting the mark is essential. Ensuring an effective communication strategy all comes down to whether smart...

We can’t deliver successful change or embed new ways of working without compelling, smart communication. But so many change managers and change leaders aren’t professional communications experts. That’s why I’m excited to welcome Mel Loy onto the podcast today. Mel is a communication professional, who heads up a whole team of communication professionals at Hey Mel! Comms and Training, with a wealth of experience across technology, people, and organisational change projects. Mel’s passion is...

Amazingly, last week’s episode was the 50th episode of The New Way podcast. This podcast gives me the opportunity to connect with thought leaders and to create space to think about new ideas, what’s working now and the biggest opportunities in change management. This is the perfect time to reflect on the biggest lessons I have learnt from the past 50 episodes. I share the five biggest lessons for change leaders. Change is such a rich and exciting world at the moment - there is so much...

What data do you use when shaping a change management strategy? Are your recommendations and decisions grounded in evidence? Today’s episode is all about ways to think about and get your hands on the insights you need to develop tailored, robust change management strategies. We explore these ideas with Krishan Jogia, founder and Managing Director at Evolve and Amplify - a strategic business design consultancy. This isn’t Krishan’s first time on the podcast and I really hope it won’t be the...

Does your change program include running workshops, webinars, listening tours, panel discussions, steering committees, training sessions or meetings? If it does, you’ve got to make sure you’re thinking about how to make these experiences as engaging as possible for your stakeholders. Taking your experiences to the next level is exactly what I’m diving into with my guest today. Leanne Hughes is an entrepreneur and high performance business consultant. She combines her experience in...

How much real thought did you put into the training plan for your last change initiative? So much has changed in this space over the last few years and traditional approaches to training and learning just aren’t that relevant anymore. So - when it comes to learning at work - what’s working now? Steph Clarke, a learning and development professional, designer, workshop facilitator - takes a deep dive into this topic with us. Through her consultancy YesAnd, Steph helps businesses reimagine...

How connected do your team and stakeholders feel to you and your change initiative? As the change leader, do you focus on creating connection with your team and impacted stakeholders? Why is creating ‘connection’ even something we need to intentionally consider? Today on The New Way Podcast we’re talking about how being a fully connected leader can help deliver your transformation program. My guest is Mel Kettle.  Mel is an expert on fully connected leadership and communication.  She works...

What is the employee engagement level like in your organisation? Have you ever thought about the relationship between your organisational culture and employee engagement and how that impacts the success of your transformational programs or change initiatives? My guest today is Professor Karl Treacher, Group CEO of the Brand Institute and The Culture Institute of Australia. He has more than 20 years of experience delivering strategic advice to tier 1 brands, boards, and business leaders. The...

What do you think the most underrated skill set for change managers is? I say it’s professional communications skills. Most change managers are not communications professionals, but that doesn’t mean they can’t take advantage of the huge opportunities that smart, considered communications can make to the success of transformational change programs. My guest today is Melanie Gibbons - a passionate communications professional who believes quality comms can provide immeasurable value to any...

How do you support your employees through the organisational change or transformation program? I’m not just talking about during the big events but in the quiet everyday moments when they’re trying to navigate new ways of working. To help us dive into this important change topic today, I have Colin Beattie joining me for a conversation about using coaching to support your people every day. Colin is an executive team and leadership coach who has worked with some of Australia’s highest...

Are you feeling burnt out from how often you’re online? So many change and transformation programs are digitally enabled causing our reliance on technology to be greater than ever before. My guest this week is Dr Kristy Goodwin. Kristy is a speaker, author and media commentator who is fascinated by how our digital culture is compromising our wellbeing and is detrimental to optimal and sustainable organisational performance and learning. In this episode, we’re exploring how your change...

Does the idea of speaking in public make your heart start to race? You’re absolutely not alone. A fear of public speaking is one of the most common fears and comes from our concern over what people think of us and how we are seen. Visible executive sponsorship is integral to the success of any change program. You need to be visible, whether it’s through speaking at town halls, team meetings, on video, on stage, at conferences, briefing ministers and executive boards, or even the media -...

What actually makes a difference to the success of your change initiative?  And what is just a big waste of time?  My guest this week is Justin Balaski. Justin is the founder and principle consultant of IdeaLeap and is an award-winning change management professional who helps corporations and government agencies maximize benefits from change initiatives and develop organizational change agility. Justin takes a people-centric approach to lean change management that is focused on co-creation...

Do you have a load of data you need to turn into a compelling story? But all the facts and figures just look very boring and unappealing. Your audience is already checking out and thinking of the weekend… Regardless of the type of change program you’re initiating, you will be handling tremendous amounts of data so you’ll have to learn how to share it in the most impactful and engaging way to deliver successful change. My guest this week is Kate Norris. Kate is a presentation coach,...

How does the mental health of your organisation impact the success of your change initiative? The way we do change has a huge impact on the health of our organisation - for better or worse. My guest this week is Tanya Heaney-Voogt. Tanya is an author, executive coach, consultant and facilitator. Tanya specialises in helping organisations build mentally healthy workplaces through individual, team and organisational culture change. In this episode, Tanya discusses why psychological safety...

 People won’t follow you if they don’t trust you. Trust has an enormous impact on organisations and our effectiveness as change leaders. My guest this week is the spectacular Melanie Marshall. Melanie is an author, speaker and coach who specialises in helping organisations build high performing cultures and trust transformations. Melanie has extensive public sector experience in complex, large-scale organisations, and private industry experience. In this episode, Melanie is here to talk...

Is the way you’re communicating with your most important stakeholders actually working?  The way you personally communicate can make or break the success of the whole change program.  My guest today is the remarkable Sharon Pakir. Sharon is a leadership coach and mentor who helps leaders become more powerful through her online workshops and corporate leadership programs. Sharon recently came and hosted a masterclass on connective communication for my team at Ever and I wanted to have her on...