In this episode we’re going to have a chat about one of the things that clients hate the most – and yet, it’s one of the most common practises among lawyers. Mostly because we’re afraid of dealing with it. In this episode we’re going to have a chat about one of the things that clients hate the most – and yet, it’s one of the most common practises among lawyers. Mostly because we’re afraid of dealing with it.

In this episode we’re going to have a chat about one of the things that clients hate the most – and yet, it’s one of the most common practises among lawyers. Mostly because we’re afraid of dealing with it.In this episode we’re going to have a chat about one of the things that clients hate the most – and yet, it’s one of the most common practises among lawyers. Mostly because we’re afraid of dealing with it.

Much of what we do as lawyers involves managing expectations – both in terms of what assumptions are made, what’s communicated, and how we go about delivering on what’s been promised. And it’s not that easy.   Much of what we do as lawyers involves managing expectations – both in terms of what assumptions are made, what’s communicated, and how we go about delivering on what’s been promised. And it’s not that easy.  

Much of what we do as lawyers involves managing expectations – both in terms of what assumptions are made, what’s communicated, and how we go about delivering on what’s been promised. And it’s not that easy.  Much of what we do as lawyers involves managing expectations – both in terms of what assumptions are made, what’s communicated, and how we go about delivering on what’s been promised. And it’s not that easy.  

While clients might be the point, we also need to ensure that the role of our clients stays in perspective. We serve, and we serve to the best of our abilities. But there are times when clients shouldn’t really be at the top of your list. While clients might be the point, we also need to ensure that the role of our clients stays in perspective. We serve, and we serve to the best of our abilities. But there are times when clients shouldn’t really be at the top of your list.

While clients might be the point, we also need to ensure that the role of our clients stays in perspective. We serve, and we serve to the best of our abilities. But there are times when clients shouldn’t really be at the top of your list.While clients might be the point, we also need to ensure that the role of our clients stays in perspective. We serve, and we serve to the best of our abilities. But there are times when clients shouldn’t really be at the top of your list.

I don’t count people as “skills” but let’s face it – clients are really the whole point of this legal career you’ve chosen, right? I don’t count people as “skills” but let’s face it – clients are really the whole point of this legal career you’ve chosen, right?

I don’t count people as “skills” but let’s face it – clients are really the whole point of this legal career you’ve chosen, right?I don’t count people as “skills” but let’s face it – clients are really the whole point of this legal career you’ve chosen, right?

It can be hard to think that you’ve had a good year, unless you actually take the time to jot down the ways you’ve improved and your successes over time. You might be surprised to see just how far you’ve come. It can be hard to think that you’ve had a good year, unless you actually take the time to jot down the ways you’ve improved and your successes over time. You might be surprised to see just how far you’ve come.

It can be hard to think that you’ve had a good year, unless you actually take the time to jot down the ways you’ve improved and your successes over time. You might be surprised to see just how far you’ve come.It can be hard to think that you’ve had a good year, unless you actually take the time to jot down the ways you’ve improved and your successes over time. You might be surprised to see just how far you’ve come.

Even as a young lawyer there are some very simple strategies you can use to help the business along… and hopefully stand out as a real contributor in the meantime. Even as a young lawyer there are some very simple strategies you can use to help the business along… and hopefully stand out as a real contributor in the meantime.

Even as a young lawyer there are some very simple strategies you can use to help the business along… and hopefully stand out as a real contributor in the meantime.Even as a young lawyer there are some very simple strategies you can use to help the business along… and hopefully stand out as a real contributor in the meantime.

Once you know what the levers are, you need to know how they work together. Otherwise you end up spoiling your meal.   Once you know what the levers are, you need to know how they work together. Otherwise you end up spoiling your meal.  

Once you know what the levers are, you need to know how they work together. Otherwise you end up spoiling your meal.  Once you know what the levers are, you need to know how they work together. Otherwise you end up spoiling your meal.  

We’ve already touched the surface of law firms making money, and now we’re going to look at the pieces.   We’ve already touched the surface of law firms making money, and now we’re going to look at the pieces.  

We’ve already touched the surface of law firms making money, and now we’re going to look at the pieces.  We’ve already touched the surface of law firms making money, and now we’re going to look at the pieces.  

Even if you’re going to work a community services firm, you still need to understand the commercial impact of every decision you make. We’re going to skim the surface a bit of some core business concepts around how law firms actually make (or don’t) money.     Even if you’re going to work a community services firm, you still need to understand the commercial impact of every decision you make. We’re going to skim the surface a bit of some core business concepts around how law firms...

Even if you’re going to work a community services firm, you still need to understand the commercial impact of every decision you make. We’re going to skim the surface a bit of some core business concepts around how law firms actually make (or don’t) money.    Even if you’re going to work a community services firm, you still need to understand the commercial impact of every decision you make. We’re going to skim the surface a bit of some core business concepts around how law firms actually...

This is where a lot of lawyers get confused. They feel like the only value they have to offer is with their legal skills, and they don’t want to use those outside the context of a client relationship. But there are a tonne of ways you can add value. You just need to turn your mind to what value really is. This is where a lot of lawyers get confused. They feel like the only value they have to offer is with their legal skills, and they don’t want to use those outside the context of a client...

This is where a lot of lawyers get confused. They feel like the only value they have to offer is with their legal skills, and they don’t want to use those outside the context of a client relationship. But there are a tonne of ways you can add value. You just need to turn your mind to what value really is.This is where a lot of lawyers get confused. They feel like the only value they have to offer is with their legal skills, and they don’t want to use those outside the context of a client...

We’ve gone to the trouble of figuring out who your clients are… and now we need to find them. No it’s not a trick – you literally need to hunt down the places where your clients hang out. Find out how in this episode. We’ve gone to the trouble of figuring out who your clients are… and now we need to find them. No it’s not a trick – you literally need to hunt down the places where your clients hang out. Find out how in this episode.

We’ve gone to the trouble of figuring out who your clients are… and now we need to find them. No it’s not a trick – you literally need to hunt down the places where your clients hang out. Find out how in this episode.We’ve gone to the trouble of figuring out who your clients are… and now we need to find them. No it’s not a trick – you literally need to hunt down the places where your clients hang out. Find out how in this episode.

Answer: probably anyway who will take you. But that’s not an ideal strategy to adopt when it comes to most forms of relationship building. So let’s take a moment and figure out who it is that we actually want to act for.   Answer: probably anyway who will take you. But that’s not an ideal strategy to adopt when it comes to most forms of relationship building. So let’s take a moment and figure out who it is that we actually want to act for.  

Answer: probably anyway who will take you. But that’s not an ideal strategy to adopt when it comes to most forms of relationship building. So let’s take a moment and figure out who it is that we actually want to act for.  Answer: probably anyway who will take you. But that’s not an ideal strategy to adopt when it comes to most forms of relationship building. So let’s take a moment and figure out who it is that we actually want to act for.  

LinkedIn isn’t a marketing strategy. Nor is Twitter, nor are networking events. These things are tools that you use, but not strategies to achieve goals. Let’s talk about the difference between principles, strategies and and tools… and why you should care. LinkedIn isn’t a marketing strategy. Nor is Twitter, nor are networking events. These things are tools that you use, but not strategies to achieve goals. Let’s talk about the difference between principles, strategies and and tools… and...