In times like these in our home services industry, it's easy to lose sight of the core principles that make a contracting business thrive, regardless of size. In this episode, Chris introduces his new cohost, Chad Peterman, a seasoned leader in the HVAC and plumbing industry. Chad brings a rich background in transforming operational practices and excelling in leadership. Chad's journey wasn’t always smooth. Starting in a modest office, he faced the same challenges many contractors face today. How to motivate teams, optimize operations, and drive growth. Through his dedication to leadership development and operational excellence, Chad transformed his business, achieving milestones many only dream of. Now, he’s ready to share these strategies with you! In this revamp of the podcast, we're determined to deliver actionable advice, answer your burning questions, and inspire you to tackle the challenges we all face as we grow. We’ll also cover the importance of understanding and implementing key performance indicators (KPIs) and how proper training can elevate a team's performance and business outcomes. Tune in now to gain exclusive access to expert strategies and elevate your business practices!  Key Takeaways Introduction of Chad as new cohost [00:00] Focus on business operations and leadership skills [03:56] Discussion on the importance of KPIs and operational metrics [14:19] Launching a new business initiative [20:39] Risks and innovative approaches in marketing [27:38] Commitment to improving industry standards [41:14] Additional Resources ➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/ Connect with Chad Peterman Website: https://www.petermanhvac.com/ Instagram: https://www.instagram.com/thepetermanbros/ Facebook: https://www.facebook.com/PetermanHVACIndianapolis/ LinkedIn: https://www.linkedin.com/company/petermanbros/ TikTok: https://www.tiktok.com/@petermanbros YouTube: https://www.youtube.com/channel/UCW5U2lm25aOcW8amjO8gs_Q To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.