In times like these in our home services industry, it's easy to lose sight of the core principles that make a contracting business thrive, regardless of size. In this episode, Chris introduces his new cohost, Chad Peterman, a seasoned leader in the HVAC and plumbing industry. Chad brings a rich background in transforming operational practices and excelling in leadership. Chad's journey wasn’t always smooth. Starting in a modest office, he faced the same challenges many contractors face today....

In the first part of our conversation with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling & Electrical, we talked about the fundamentals of building a home services business, including the importance of having streamlined systems and processes in place. Now, in Part 2 of the conversation, we'll focus on digital marketing and financing strategies. These two are key for any home services business looking to succeed. We'll discuss the struggle of generating quality leads through...

Growing a home services business takes grit, dedication, and the willingness to learn from successes and setbacks. Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling & Electrical in Des Moines, Iowa, knows this first-hand. He's grown his company from a one-person business into a successful $30 million multi-trade enterprise. In part 1 of this two-part series, Mark shares his entrepreneurial journey and the lessons he's picked along the way. Mark discusses challenges, like the 2023...

In part 1 of this conversation, we explored the wisdom gleaned from the panel of industry legends at RYNOx 2024. The legends in the panel are: Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth These titans of the trades shared their wisdom on scaling businesses, overcoming challenges, and navigating the future landscape of the industry. But their lessons didn't stop there! In part 2 of the conversation, they shared even more: Here are some of the key...

The home services industry is constantly evolving, and one of the most significant growth strategies is acquisitions. At RYNOx 2024, the Legends of the Trades panel, which included the most respected names in the trades industry, shared their wisdom on the current home services market.   Imagine sitting down with Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth as they reveal their strategies for scaling businesses, overcoming acquisition hurdles,...

Confused about where to focus your efforts for maximum business growth in the current home services market? Do you wish you had a crystal ball to see the future of the industry? These are some of the questions that the influencer panel with the LSD crew at RYNOx 2024 attempted to answer. It’s all about getting back to basics in business, finding new strategies, and overcoming the struggles of last year. We dug into AI, and man, it was refreshing to cut through the hype. We talked about how AI...

It’s becoming increasingly clear to all contractors that AI is not just a fad but a crucial driver of success in the home services industry. We had the incredible opportunity to listen to Ara Mahdessian at RYNOx, the visionary leader at ServiceTitan, as he shared invaluable tips on integrating artificial intelligence into the core of the home services industry. Ara highlighted its pivotal role in mimicking human intelligence to elevate decision-making and streamline business operations. The...

What does it take to achieve unparalleled success and greatness in home services? Our guest today, regarded as one of the most successful coaches in history, might have an answer to this. He is none other than the legendary Coach Nick Saban. Known for his seven national championships and relentless pursuit of excellence, he took the stage at RYNOx to share his winning formula that cut across life and business. His rigorous discipline and the famous "Process," Saban's approach has lessons for...

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/ Feeling the weight of competition and the constant pressure to innovate in your home services business?  Fear not because industry titans Paul Kelly and Jonathan Bancroft are here to share their battle-tested wisdom around a fireside chat while attending RYNOx. Both Kelly and Bancroft emphasize putting the customer first and constantly seeking ways to make life easier for their clients. This shift reflects a broader trend in...

What's the secret sauce to building multi-million dollar home services empires? We’re bringing you another EXCLUSIVE look at what goes down at RYNOx from the 2023 edition! Welcome to…the LEGENDS PANEL. I was joined by a panel of industry legends, including Leland Smith, Ken Haines, Ken Goodrich, Jimmy Hiller, Dave Geiger, and Paul Kelly, to discuss the hottest topics in the home services industry. These legends of HVAC, Plumbing, Electrical, Roofing, Garage Doors, and Home Improvement shared...

What better way to celebrate Valentine's than with a special edition that's all about the perfect blend of love and business? I'm joined by the brilliant mind behind RYNO Strategic Solutions and, more importantly, my incredible wife, Anna Yano. She serves as the COO of RYNO and has played a huge part in the success of the company. Anna manages the strategic and financial decisions, employee growth, and overall service execution. She's also got some leadership tactics up her sleeve that she'll...

Struggling to stay ahead in the current home services market? My guest today has all the secrets of crushing it in both our business and personal lives. As the owner and CEO of NexGen Air Conditioning Heating and Plumbing, Ismael Valdez is an accomplished entrepreneur, a member of our LSD peer group, and a good friend. Ismael advocates for a transformative "broke" mindset, fostering continuous personal and professional growth. He highlights the significance of seeking feedback, embracing...

Have you ever felt dwarfed by the towering presence of bigger, wealthier private equity-backed competitors in your market? In part 2 of this series, Alicia Green of Go Green Plumbing, Heating, and Air shares some tips on not just surviving but thriving in a market dominated by private equity. Her secret? A potent mix of community engagement, unparalleled customer experience, and strategic team development. Acknowledging the challenges posed by large players with significant buying power,...

Our recent episode features Alicia Green, co-owner of Go Green Plumbing, Heating, and Air, who took a leap from the nursing world to dip her feet in the home services industry. Alicia started her career in the nursing profession, providing care to those in need. However, her passion for helping people transcended the walls of the hospital.  The transition from nursing to plumbing and heating might seem unconventional, but for Alicia, it was a leap of faith that set the stage for a remarkable...

Today's episode is all about something seemingly simple yet immensely powerful – goal setting. As we approach the new year, it's the perfect time to reflect, plan, and set ourselves up for success in 2024. Setting clear goals provides focus and direction, leading to personal and professional growth. Accomplishing goals not only feels satisfying but also propels us forward by instigating action. Whether it's in business, relationships, health, or personal development, effective goal-setting is...

Every January, businesses gear up for budgeting, a process often filled with stress and unrealistic goals. But what if there was a better way? A way that engages your team, builds buy-in, and sets you up for success? Enter the bottom-up approach. Traditional budgeting often starts with a top-down edict, a number plucked from thin air and cascaded down the ranks. This demotivates teams, fosters disconnect, and leads to missed targets. The bottom-up approach flips the script. It starts with the...

It's 2024, To The Point Listeners! Confetti has settled, hangovers have faded, and a fresh year stretches before us like a blank canvas. Excitement? Nervousness?  Whatever your vibe, one thing's for sure: the old playbook might not get you to your new goals.  Enter this episode, your ultimate cheat sheet for success in 2024. We've combed through 2023's archives, mining our conversations with amazing guests for the nuggets of wisdom that still shimmer. This compilation is your personal pep...

I hope this message finds you in good spirits this holiday season. This week's episode takes a break from our usual content. No deep dives into business — just a moment to wish you fantastic holidays. Take a breather and reflect on 2023, whether it was a blockbuster or a year of lessons. Whether you crushed it or not, enjoy the downtime to recalibrate for a killer 2024. Cheers to bidding farewell to 2023 and gearing up for a badass 2024. I believe in you, and let's make it a year to...

As we collectively step into the uncharted territory of 2024, the challenges of the past year prompt a reevaluation of growth strategies. In part 2 of this sequel, the LSD group continues to unravel the strategies and insights that will define success for contractors in 2024. We feel that those contractors who will win the game must focus on 3 things: ✅ Operational excellence ✅ Better lead conversion ✅ Prioritize your team Focusing on fundamental principles, working hard to drive business...

In this special holiday episode, I am joined by the LSD (Lean Service Degenerates) group to reflect on what made 2023 such a rollercoaster ride and how we're gearing up for an epic comeback in 2024. Buckle up because we're about to get real, unfiltered, and maybe a little bit wild! So, 2023, huh? What a ride! We all set out with grand plans, aiming for the stars, and then life decided to throw us a few curveballs. But you know what? It's all part of the game. One thing we learned is that it's...

Whispers of instability and challenges linger on the horizon for home services contractors for 2024. Projections paint a picture of uncertainty, making it clear that navigating the coming year won't be a walk in the park. However, in the face of this impending turbulence, timeless lessons and proven strategies exist that can turn the tide in your favor. It's not about merely weathering the storm; it's about seizing opportunities and emerging stronger on the other side. As we gear up for what...

I recently had the pleasure of chatting with Claire Ferrara, the powerhouse President of Standard Heating and Air Conditioning up there in the Twin Cities. We dove into the nitty-gritty of the Home Services industry, explored leadership strategies, and got real about the challenges businesses face, especially in today's market rollercoaster, and how to prepare for an unpredictable 2024. Claire kicked things off by dropping some serious wisdom bombs on operational excellence. She stressed the...

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/ Steve Miles, VP&CEO of Jerry Kelly Heating and Air Conditioning, stands out as a visionary leader in the HVAC space. His recent induction into the Contracting Business HVAC Hall of Fame speaks volumes about his game-changing contributions to the industry. In this episode, Steve spilled the secrets behind his success. Buckle up for a ride through his journey, where he's flipped the script on recession fears and business...

2024 is poised to be a year filled with unique challenges and opportunities for contractors in the trades and home services. At the Home Services Freedom Event, I hosted a marketing panel consisting of Eric Thomas - Rival Digital, Dave Carrol - Dope Marketing, Terry Biggs, and Katie Donovan. The panelists unanimously agreed that 2024 is shaping up to be a marketing battlefield. It's a year when contractors, regardless of size, must be prepared to face the upcoming challenges. If you thought...