Donna Mondi on why she created a client experience taskforce; the book that made her goals feel manageable, and why she’s reconsidering a role she created on her team that left her too far out of the loop when it came to the firm’s design work.

Christopher Courts and Edel Legaspi on the decision to separate their professional partnership, the new opportunities they hope to conquer as solopreneurs, and how they’re now thinking about differentiating themselves from other firms.