“I've enjoyed listening to Shep's broadcasts for a long time, and have recently had the privilege of working with him personally on a September 2017 episode. Shep is a consummate pro, knowledgable about customer experience, and clearly passionate about helping companies raise the bar. If you care about customer service & experience, this is one of your must-have podcasts.”Read full review »
DayDstrysNit via Apple Podcasts ·
United States of America ·
09/12/17
“Another stellar episode from Shep, as he probes to locate the nuggets of help to companies. One example in this case: besides annual stockholder and employee meetings, what's missing?!? Well, of course Annual Customer Meetings, too, to show appreciation and gain insights in real time.”Read full review »
Dan Hill, PhD via Apple Podcasts ·
United States of America ·
12/21/21