In this episode, we invite Jess Podgajny into the studio to talk about employee engagement and company brand.   - Personalization is key both in customer and employee experience     - Teams want to feel like what they do each day contributes and has meaning     - Empathetic leadership is key to listening and understanding employee needs, which will drive retention     - Culture is a combination of values and behaviors that create your employer brand to attract great talent       Learn more at: https://www.hellolluna.com/    It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com