I have the privilege of connecting with a friend and colleague today!  Sam Horn is the Founder and CEO of the Intrigue Agency and the Tongue Fu! Training Institute. She is a communication strategist who helps people craft and convey unique presentations, pitches, books, businesses, and brands to drive positive change and permanently scale their impact. In addition to being a sought-after keynote speaker and organizational trainer, she is also a respected personal friend and mentor. In today's discussion, we dive into why we, as a culture, are so averse to conflict. We get into the implications of talking on eggshells and losing our voice and discuss the crucial role of pattern interruption and the art of addressing teasing, taunting, and bullying, both online and offline. We also explore ways to deal with complainers and people pleasers, we examine the transformative power of language, and Sam explains how to gracefully handle requests for free advice. IN THIS EPISODE YOU WILL LEARN: Why many of us have been finding it harder to express our opinions after all that has happened in the last three years Common reactions that make difficult situations even worse An effective strategy for handling situations where someone deliberately tries to trigger or manipulate you or make you feel guilty How to how to interrupt harmful behavior patterns and become a force for good  How to reframe your perspective and promote empathy Which words should be used and which are best avoided to help children learn and grow? The importance of shifting focus from blaming to finding solutions Ways to address persistent complainers in a customer service-oriented world How to communicate effectively and resolve conflict  How to handle requests for free advice Bio: Sam Horn is a multifaceted professional, serving as the CEO of the Intrigue Agency, a consultancy specializing in positioning and messaging for TEDx talks, keynotes, funding pitches, and unique brands. Additionally, she leads the Tongue Fu! Training Institute, which focuses on communication skills to foster respect in various aspects of life. As the author of 10 books, including bestsellers like "Got Your Attention?" and "Take the Bully by the Horns," Sam has received acclaim for her work. Her latest book, "Talking on Eggshells," has garnered praise from notable figures and media outlets, with endorsements from Marie Forleo, Jack Canfield, and a glowing review from Publishers Weekly. Sam's impact extends globally, having spoken to over half a million people worldwide and delivering talks for prestigious clients such as Boeing, Intel, and National Geographic. Her books, published in 17 languages, reflect her international influence, with speaking engagements in various countries, including China, Germany, and Japan. Notably, Sam's expertise goes beyond writing and speaking; she served as the Pitch Coach for Springboard Enterprises, contributing to entrepreneurs generating a substantial $27.8 billion in funding. She's been sought after by TED FELLOWS and Richard Branson's NEW NOW Leaders for her insights into crafting compelling pitches. Sam's reach also extends to online platforms, with her LinkedIn Learning course utilized by organizations like Amazon and KPMG for communication, customer service, and leadership training. Her diverse contributions include co-founding the Business Book Festival and serving as the Emcee and Executive Director of the Maui Writers Conference for 17 years. Recognized by Sheri Salata, former Executive Producer of The Oprah Winfrey Show, as "one of the bright lights and most accessible wisdom-sharers in our culture today," Sam Horn's impact spans industries, continents, and various facets of professional and personal development. Connect with Cynthia Thurlow Follow on Twitter, Instagram & LinkedIn Check out Cynthia’s website Submit your questions to [email protected] Connect with Sam Horn website LinkedIn