CX Cast: 2024 Preview
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Description
Though we’re out for the holidays this week, we’re dropping in with a short preview of what we have planned for the CX Cast in 2024. Tune in to hear what’s to come, including:
Our annual series on Forrester’s 2024 predictions, airing throughout January.
A preview of Forrester’s 2024 events theme, “Human + AI,” and what it means for the customer lifecycle.
And more content from Forrester analysts throughout the year.
More Episodes
Sam Stern, founding CX Cast host, returns to the podcast to share his experiences as Senior Manager of CX at LinkedIn. Sam and Angelina talk about the importance of maintaining trust and confidence by improving customer experiences.
Published 04/23/24
Published 04/23/24
It’s time B2B organizations get our full attention! VP, Research Director Dave Frankland gives a survey of the research that will be showcased at Forrester’s B2B Summit, diving into insights shared on orchestrating comprehensive buyer and customer experiences.
Published 04/17/24
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