Sales process mastery and approaching your outbound correctly Welcome back to another episode of "Making Conversations Count" and in this episode, host Wendy Harris is going solo, bringing you a masterclass in sales process! We're going to learn the importance of having a strategy and approach, and how it can significantly impact your sales. Tools for managing your sales process Wendy runs through the various different tools and platforms for the many tasks involved within the sales process. She talks about content purposing for things like LinkedIn and your email list, and explains how an effective follow-up process requires a database or sales system. CRM system - yes or no? And what about CRM systems? Wendy talks us through the many options available, including HubSpot, Zoho, and Salesforce and shares which one she feels could be beneficial to your own business.  So, if you're looking to make your conversations around the sales process count, join us for this enlightening episode. We'll uncover valuable insights and strategies that will enhance your sales success.  "A simple sheet can be everything that you need it to be because you can add columns, you can data sort, you can even add First Contact, Last Contact, Next Contact columns and sort them to see how long it takes from First Contact to a sale and sort things by results. ..." - Wendy Harris, Making Conversations Count - September 2023    Timestamped summary of topics 00:02:30 Nimble as a CRM.  00:04:15 Segmenting data. 00:07:27 Use apps to schedule and track tasks. 00:10:38 Clever way to align communication, reach audience. 00:13:55 Long-term success takes time, client referrals matter. 00:17:39 Invest in what works for your goals. 00:27:27 Overcoming introversion and self-promotion awkwardness. 00:31:57 Marcus Sheridan's AI expertise and insights are food for thought. What Is Making Conversations Count? "Making Conversations Count" is a podcast from Growth Communication Coach & Trainer Wendy Harris who has been picking up the phone for 35+ years. In old money she would be called a Telemarketing Consultant. In these modern times people prefer Social Selling Trainer. In the Making Conversations Count podcast, Wendy shares how to use conversation to build relationships in business. Missed our previous episodes? You can catch up with any of the other guests we've been making conversations count with, here: https://makingconversationscount.com/podcast-episodes/