Episode Notes:  Have you ever found yourself on the verge of making a critical decision, only to be held back by a feeling of fear or apprehension… wanting to make a change in your life, but didn’t follow through? Do you have that “gut feeling” you are meant to advance in your business or personal life, but the thoughts in your head (what I call the inner villain) keep you from going for it? Do your own limiting beliefs in your mind or those of others around you keep you playing small......

Episode Notes:  Ever notice how some businesses really grow, expand, and branch-out, while others just seem to stay stagnant… unchanged… just getting by? When’s the last time you got out of your shop and attended an industry event, off-site training, tradeshow or just met with other shop owners to discuss best practices? Could joining a mastermind group ignite your business or personal life to unprecedented heights? Mastermind groups are more than just a networking opportunity; they're a...

Are you ready to uncover the secret to exceptional customer service?  We're digging deep into understanding and fulfilling your customers' emotional needs., I'll unpack the mysteries around your customers' emotional satisfaction and how acknowledging this can take your customer interactions from stress-inducing to spectacular.  Drawing from real-world experiences, we’ll explore the impact of clarity and empathy on customer satisfaction, and expose how a lack of these can lead to...

💡Is the traditional path to success outdated? Discover why evolving skills, adaptability, and personal branding are the keys to thriving in today's interconnected world. 🌐 💡Is investing in yourself a smarter financial move than traditional investments? Explore how personal development can provide an exceptional ROI.💰 💡Do you know which wolf you're feeding in your life? Uncover the age-old wisdom that can shape your character and choices.🐺 💡Could protecting your mind from negative...

Confidence - it's the engine that propels us forward, the spark that ignites our success. "I got this," "No worries, no problem," "Consider it done," “I'm the best" – language that radiates confidence and sets the stage for us to conquer fears, chase dreams, and reshape our lives.  ·        Are you living your life with 100% confidence? ·        How often do you let others affect your level of confidence, and by how much? ·        Did you know that even a 5% drop in confidence will keep you...

This week, we gain an insider’s perspective into the heart of the collision industry! Our special guest, John Shoemaker, Business Development Manager for BASF Refinish, shares his extraordinary journey from an early introduction to bodyshops at 14 years old, to ascending the ranks to become a highly- influential figure in the industry. Listen as he highlights how work from his Air Force days, helped him approach the repair process from a different perspective. Here's a few highlights from...

Does the way your CSRs answer the phone, communicate with & onboard your customers seem to be inconsistent? Is every one of your ROs processed the same through metal, paint & final delivery? Are your Google or CSI reviews suffering due to delayed deliveries, poor communications or inconsistent quality? The missing link could be the lack of Standard Operating Procedures (SOPs). This episode unravels the critical role of SOPs in shaping up your business, impacting everyone from your...

Have you ever considered what it truly means to be successful? Is it grinding for 60 -80 hours a week like most entrepreneurs or clocking in an astonishing 120 hours like billionaires Elon Musk and Jack Ma? ⏲ We're putting the spotlight on the tricky concept of work-life balance, particularly in high-stress industries such as collision and auto repair. We're not just talking about the relentless hustle, we're also looking at the vital importance of family time and leisure, and how to strike...

Episode Notes:  When things go wrong in your world, does it feel like it’s not really your fault?   Does it seem as though you have no control over situations or that the world is out to get you?   You may not realize it, but these are classic examples of a “victim mindset” or a “victim mentality”.  Are you stuck in the rut of victim mentality? Tired of blaming others and circumstances for your lack of progress? This episode is a wake-up call. Drawing from my lifetime in the “people-business”...

Episode Notes:  Have you ever had someone say something to you that instantly makes you mad, defensive, embarrassed, ashamed or triggers some type of negative emotion? Ever said something in the heat of an argument, to someone close to you, that you regret IMMEDIATELY, that just seems to devastate your significant other, a teammate or maybe your child, that just shuts them down for hours… sometimes days? Does the old phrase “sticks and stones will break my bones, but words will never hurt...

Show Notes: 🔥 Feeling overwhelmed and stuck in a cycle of uncertainty? Tune in to our latest podcast episode to discover how to break free from self-doubt and unleash your full potential!  💡 Uncover the secrets to intentional self-development and personal growth in our latest podcast episode! Learn the 12 key factors of personal growth and embrace challenges to create the life you deserve. 🌟 🌱 Discover the power of stepping out of your comfort zone on your journey of personal growth! Embrace...

Can you imagine starting every day on a winning note?  As different as we all are, do you know the one thing that everybody has in common? Every day, and in every way, each one of us is always looking for a win… an easy win is even better! Join us this week, as I unpack the power of a well-designed morning routine and teach you how everyone, including YOU, with just a little bit of will power… can have 3 easy wins in the morning… even before you leave your bathroom!   So, let's reframe our...

Imagine a world where you're consistently contributing to the growth and improvement of others, and in turn, experiencing the reciprocated benefits unfold in your own life. Welcome to the realm of adding value!  In this enlightening episode, let’s dive into a transformative journey into the principle of reciprocity, as I share my own experiences and observations of how the simple act of adding value can bring about profound changes in our lives and the world at large.     What does it mean to...

What if you were sitting on a goldmine of tax credits without even knowing it? You're not going to want to miss this extremely valuable interview with Derek Van Ness, founder and CEO of Big Life Financial, as we reveal hidden tax advantages for your small business. With his vast experience in finance, marketing, real estate, and wealth strategy, Derek takes us through an eye-opening journey into the world of the Research & Development credit, a tax advantage many shop owners are unaware...

Episode Notes: Have you often wondered why some people just explode over the smallest things? Does it ignite the thoughts of "what did I say?" or "what did I do wrong?" Ever feel like you've had your "cat kicked" all day long? This week's episode is packed with powerful insights from legendary motivational speaker Zig Ziglar, who shares a story that perfectly illustrates how our attitude impacts our daily lives and the importance of understanding the world we live in. Discover how to...

After watching so many others in this industry (including her own family), struggle with financial planning, Rachel James set out to make a difference for those in the auto repair world. That's what drove her to create Torque Financial, and this week she's here on the Mind Wrench podcast to help you realize, strategize, and optimize your financial health for long-term security. Join us, as we discuss the challenges of focusing on financials for shop owners and technicians, Discover the...

After watching so many others in this industry (including her own family), struggle with financial planning, Rachel James set out to make a difference for those in the auto repair world. That's what drove her to create Torque Financial, and this week she's here on the Mind Wrench podcast to help you realize, strategize, and optimize your financial health for long-term security. Join us, as we discuss the challenges of focusing on financials for shop owners and technicians, Have you noticed...

Episode Notes:  Does your business claim to provide “Best in class”, “Ranked #1” or even “world-class” service? Are you constantly measuring your CSI scores against some bogus benchmark, hoping that the higher the score, the better your business will be?... and if so, how is that working for you? Is it possible you’re focusing on the wrong definition of “service” to begin with? This week, we're re-sharing an episode from last year, that dives into the multiple meanings of what “service” is,...

Episode Notes:  Feel like you’re stranded on an island in your business or personal life? 🏝️ Break free from the isolation and tap into the power of collaboration. Discover how to let go of control and embrace the value of teamwork. Is your ego holding you back from growth? 🌱 Don't let pride prevent you from seeking advice and support from others. Learn how to accept constructive input and overcome the limitations of a solitary mindset. Are you afraid to let others help you? 🤝 It's time to...

Episode Notes:  As a single shop owner, do you feel like the MSOs and big National accounts have all the power, all the DRP relationships, and a huge competitive advantage over you? Are you wanting to stay in the game, but looking for a way to level the playing field a bit? Did you know that you can be part of a large, growing, international network of collision repair shops, gain insights from some of the best operators, without selling your business or joining a franchise? Would you like to...

Episode Notes:  In this episode of the Mind Wrench Podcast, we’ll learn about the numerous benefits of networking, from strengthening business connections to gaining fresh ideas, advancing your career, and accessing new information. We uncover valuable insights on successful networking, including tips on initiating conversations, attending diverse events, and creating authentic relationships. Join us as we explore key elements for effective networking, such as having a plan, arriving early,...

Episode Notes:  Like many others over the past 5000 years, has man’s search for meaning and the big questions like “why am I here?” … “what’s my purpose” … and “who am I?”, have you questioning your own life these days? Recently, I attended a major on-line event with a record-breaking, 2.4 million other people, that was driven & hosted by someone that is Hollywood-famous, but most certainly not Hollywood-focused, that helped share a different point-of-view on one of those ageless...

Episode Notes:  In this week’s Mind Wrench Podcast episode, we'll discuss the importance of attending industry events and investing in education to enhance your understanding of running a better repair business. As a collision repair shop owner, it's vital to recognize that technology is advancing at a rapid pace, and it's crucial to keep up with the latest advancements to repair vehicles correctly and safely. By attending industry events such as trade shows, seminars, and training sessions,...

Episode Notes:  When it comes to promoting your business as “customer-focused” or “customer 1st”, you may be talking the talk, but are you walking the walk? Do you know who your customer really is?... whom you are serving? Did you realize in today’s customer experience model, your customers no longer compare you to your competitor, they compare you to the best service they ever had… from anyone? Join us this week, as we take a hard look at what it means to be customer-focused, to get clarity...

Episode Notes:  Tired of tearing apart interior panels, busting clips and losing money, just trying to replace corrosion protection after stud pulling, or prying out a few dents?... that is, after you put the occasional small fire out!🔥 Does it drive you nuts, watching the PDR teams haul in the cash every time hail or storm damage hits your area, leaving you with just a few bucks in sublet or paperwork fees? 😤💸 Wouldn’t it be great if you could keep more of that panel repair money “in-house”...