The AUDI Way - Kundentisch (Customer Verbatims)
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“Fundamentals of innovation across the organization to enhance both the consumer engagement itself and the portfolio of tools used to create efficiencies, simplify processes and amplify a consistent and authentic voice-of-the-customer - what matters and how badly.
Brilliant perspective from Jeanne and Audi's Mark Ramsey, GM of Audi of America's Customer Experience program. Mark deftly analyzed the complexity of the brand's 'service'. Though Audi is a consumer brand, Audi of America serves both B2C and B2B constituents (dealers). The brand is a pioneer for taking the pole position on customer centricity, a la Ritz Carlton, Norwegian Cruise Lines, Nordstrom and Amazon.
I look forward to many similar engagements as Jeanne champions the Chief Customer Officer approach (or as the Healthcare industry will soon know them, the Chief "Revenue Decision Maker" Officer). Great strategic thought leadership and insight! (Thank you, Jeanne)”Read full review »
@StaceyMarcelle via Apple Podcasts ·
United States of America ·
06/25/16
More reviews of The Chief Customer Officer Human Duct Tape Show
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“Great to hear about Customer Experience topics from major international brands in these fun conversations - what worked for them, what didn't, how they achieved their their wins and what they learned from their losses.”Read full review »
JB Blue Dog via Apple Podcasts ·
United States of America ·
05/19/16
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“I love this podcast series! As a Customer Success professional I think this podcast is fascinating and very well done. The guests are leaders in their field and it's so interesting to hear how they got started and their experiences. Please keep going!”Read full review »
RR44MM via Apple Podcasts ·
United States of America ·
05/10/17
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