Reviews
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“Everything you need to know about CX can be found on the Human Duct Tape Show - every episode's a deep dive on everything about customer experience that you wouldn't want to miss!”Read full review »
howardtnyc via Apple Podcasts ·
United States of America ·
08/18/21
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“Extremely interesting!”
Traveller098 via Apple Podcasts ·
United States of America ·
07/24/21
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“Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics...”Read full review »
obacker19 via Apple Podcasts ·
United States of America ·
03/04/20
“I really like the insights by the guests and it’s extremely informative. However, I’ve had to resort to just read the podcast notes because the interviewer interrupts and it’s super distracting. It took me a few podcasts to try and figure out why my retention of the content was near zero. It’s...”Read full review »
Fischbeck via Apple Podcasts ·
United States of America ·
03/03/20
“I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....
1. How she challenge her interviewees to give real...”Read full review »
Dana Soza via Apple Podcasts ·
United States of America ·
12/06/19
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“This podcast is a “ must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!”
Susan Schramm via Apple Podcasts ·
United States of America ·
06/08/19
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“There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.”
JHKeeso via Apple Podcasts ·
United States of America ·
05/27/19
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“One of the realest shows. And I'm not just talking about the content, but the guests and the host as well. They're all well versed in CX which makes it easier for them to convey what they have to teach people. It's a well created podcast”Read full review »
Saoirse Sky via Apple Podcasts ·
Philippines ·
09/12/18
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“Jeanne and her guests provide some incredibly actionable and compelling content on how to effectively grow your business by focusing on championing your customer.
Highly recommend listening and subscribing to The CCO Human Duct Tape Show if you want the knowledge AND mindsets to become the...”Read full review »
J. Barshop via Apple Podcasts ·
United States of America ·
02/21/18
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“Loving the earthiness of the presenters, Jeanne is a skilled interviewer weaving a strong narrative throughout these case studies. Excellent listening!”
JoMiLiDa_Murfett via Apple Podcasts ·
Australia ·
11/07/17
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“Jeanne’s books have been a go-to source of information so I was super excited to discover this podcast series. What a great idea to collect and preserve the personal stories of customer experience professionals. The episodes contain straightforward lessons on what to do and subtler learning’s on...”Read full review »
RachaelMcB via ·
08/28/17
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“Just wanted to share my experience with this podcast because it’s my new obsession! I came across the show after googling ‘best CX podcasts’ and I since then I have been listening to episode after episode on my long commutes to and from work. I’m a co-founder of a small company in the UK. We’re...”Read full review »
MirandaSkinViva via ·
07/27/17
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“I love this podcast series! As a Customer Success professional I think this podcast is fascinating and very well done. The guests are leaders in their field and it's so interesting to hear how they got started and their experiences. Please keep going!”Read full review »
RR44MM via Apple Podcasts ·
United States of America ·
05/10/17
“The only regret I have is that I wish I've found out about Jeanne and her work years ago!
I advise everyone in this field to subscribe!”Read full review »
Ayyoub! via Apple Podcasts ·
United States of America ·
04/26/17
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“Once again the guru of customer experience delivers useful information and sagacious insight on the topic of how to create revenue and build customer loyalty.”
SadlerAllen via Apple Podcasts ·
United States of America ·
08/11/16
“Fundamentals of innovation across the organization to enhance both the consumer engagement itself and the portfolio of tools used to create efficiencies, simplify processes and amplify a consistent and authentic voice-of-the-customer - what matters and how badly.
Brilliant perspective from...”Read full review »
@StaceyMarcelle via Apple Podcasts ·
United States of America ·
06/25/16
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StandardBandit via Apple Podcasts ·
United States of America ·
05/22/16
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“Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Dape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years....”Read full review »
theblissfit via Apple Podcasts ·
United States of America ·
05/21/16
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“Because of Jeanne's deep experience in Customer Experience , the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space...”Read full review »
LinkedInExpert via Apple Podcasts ·
United States of America ·
05/20/16
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“Great to hear about Customer Experience topics from major international brands in these fun conversations - what worked for them, what didn't, how they achieved their their wins and what they learned from their losses.”Read full review »
JB Blue Dog via Apple Podcasts ·
United States of America ·
05/19/16
“I think Jeanne should call her podcast The Real. ;-) Totally stealing the talk show's name!
She asks real questions about things that matter to, and resonate with, any CX professional. It's the real stuff, not esoteric stuff, that every CX professional is addressing day to day. It's...”Read full review »
CX Journey via Apple Podcasts ·
United States of America ·
05/19/16
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