So many people start in the corporate world and dream of owning their own business.  Tammy Dunaway’s path took the opposite direction. She owned her own business for 20 years, then led a non-profit organization, and now works within a corporate framework at Gulf Coast Regional Medical Center. In this conversation, she shares leadership lessons from each of these chapters of her career. Health care taught her the discipline of bringing your best to work every single day because you can’t afford to have a bad day when you’re holding someone’s health in your hands. She talks about the joy of working with Girls, Inc. and the privilege of equipping young women to be strong, smart, and bold. As a leadership trainer at the hospital, instead of pointing out how people can do their job better, she focuses on helping each employee become their best self. “If people come to work prepared to deliver their best, they take care of the patients and guests with excellence. Employee engagement and guest experience are inseparable." This principle is one you hear repeatedly from guests on The High Road to Leadership. Tammy teaches the importance of the word patterns we choose to use. We  have a tendency to ”awfulize” a situation and she offers tools to resist that negativity bias.She tells stories of how our health care heroes are navigating the crisis of the ongoing pandemic. This is a warm conversation you won’t want to miss.