Whether you're an agency or a tech platform, everyone talks about the importance of listening to your customers and gathering feedback. But, all too often, that feedback starts and ends at a rushed 2-minute chat before getting into the main agenda of a 30-minute call. But what if you had a systematic approach to gathering feedback? What if you could then use that insight to hone your marketing position, nail your messaging, and delight your customers and partners?Harvey Hodd (Blueprint...

We cover the state of retention within the eCommerce industry today, and break down lifetime value (LTV) into its component parts, to look at the key inputs and outputs that make up a top retention strategy.

Trinity Mouzon Wofford went from making Golde product by hand to launching in Target stores this year. We discuss how an omnichannel approach, community focus and smart PR strategy drove growth for the brand.

Franky Athill shares how Patch Plants disrupted the gardening industry with an eCommerce model.

Former Gin Lane, now Pattern Brands founder, Emmett Shine talks storytelling, community building and operating new brands Equal Parts & Open Spaces.

Depop founder Simon Beckerman explains how a simple marketing flywheel fuelled the growth of the Gen Z shopping app with 18 million users.

Dan Murray-Serter joins us to explain how he built Heights from a single email newsletter into a multi-channel brain supplement brand.

This week Huron’s Matt Mullenax tells us how he challenged the female dominated skincare industry with premium but affordable bathroom alternatives for men.

Ilana Kurger joins us on the podcast to discuss how Dripkit leveraged partnerships with larger brands to help launch its on-the-go drip coffee product.

Today we talk to Jesse Horowitz to discuss how he built eCommerce business and Instagram sensation Hubble Contacts. Note: Due to technical issues the first part of this episode wasn't recorded and we were only able to recover the second part which is why the episode starts right in the middle of an answer.

Frank Body's founders held down full time jobs whilst launching their skincare business. A year later they'd made $200 million in sales and were well on their way to creating a global beauty brand. Co-founder and CMO Jess Hatzis tells us how they did it.

Moiz Ali is an entrepreneur and start up investor who founded and rapidly grew two DTC businesses before exiting both within 5 years. He shares his experiences and actionable insights in this wide ranging interview.

This episode is from our Transform Commerce event where we sat down with four different successful founders to learn the stories behind their start-ups. First up, we spoke with Damian Soong, Co-Founder and CEO of Form Nutrition, a plant-based performance nutrition company.

Cody Levine, co-founder of Twice, a DTC toothpaste brand. Twice is trying to change consumers habits by disturbing an industry that is dominated by a couple of big brands. Cody chats with us about the story behind Twice, its purpose and how they're building trust.

Nik Sharma, also know as "The DTC Guy" chat with us about eCommerce and strategy.

Eva Goicochea, founder and CEO of Maude, a sexual wellness DTC company, chats with us about the challenges she had to overcome challenging legacy brands in the sex industry, how she used PR to reach her audience and how she overcame the stigma of sexual wellness products by putting it in an organic environment.

Derin Oyekan, co-founder of Reel chats with us about his DTC strategy, how he's adapted to the unexpected increased demand for toilet paper, and how being customer-centric is key to customer retention.

Hugh Thomas, co-founder of Ugly Drinks chat with us about his eCommerce and growth strategy.