This session introduces six sigma, a valuable approach for improving process quality. It includes an active learning exercise in which students learn how to interpret a basic statistical process control chart.

This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services.

This session presents examples of A3 planning and uses an accounts payable case study from Rockwell Collins for a in-class planning exercise.

This session covers how Lean can be implemented in healthcare settings. Susan Sheehy of Lean Healthcare West describes the process and presents sample cases where clinics mapped out their problems and identified solutions as a team.

This session covers a simulation that demonstrates the impact of variability on process performance. The class evaluates data from a dice simulation and computer simulation to show how variability reduces expected product performance.

This session covers Lean thinking beyond the local level and evaluates how to address issues that are outside the control of the clinic at the enterprise level. Rapid Process Improvement Workshops are introduced as a means of achieving larger-scale change.

This session covers continuous process improvement as it pertains to healthcare. Students work in teams to apply value stream mapping and Lean tools to improve flow in their clinics. Teams then perform root cause analysis and devise improvement plans.

This video covers aspects of the Lean healthcare clinic simulation sessions. It describes the student experience and covers some of the lessons they learned. For educators, this segment also covers aspects of the learning simulation.

This session covers the basics of sketching a value stream map and conducting value stream analysis. Using the example of hot dog stand, the class evaluates steps for process improvement employing this approach.

This session covers the challenges of the human element of Lean and considers ways to keep workers productive and happy. It includes an in class debate with teams discussing the competitive advantage of early Lean adopters vs. second followers.

This session covers the second half of the Lean thinking behind value, value stream, flow, pull and perfection. Students complete an in class exercise examining the cycle time of a hot dog stand from order to delivery.

This session introduces the process of Lean and Six Sigma. It includes a 6S exercise demonstrating the benefits of six sigma in optimizing operations by sorting, securing safety, straightening, scrubbing, standardizing and sustaining these changes.

This session is part one of a session introducing Lean thinking. It includes an exercise on constructing process maps for a hot dog stand followed by a waste walking analysis.