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Rachel Provan
Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Listen now
Ratings & Reviews
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5.0 stars from 60 ratings
Knitting analogies!
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“You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!”
Bikermjbegin via Apple Podcasts ·
United States of America ·
03/28/24
This is were mindset meets CS
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“I love Rachel’s take on mindset and the psychology of CS. As a fellow PSYC nerd 🤓 the content helps me further explore what’s possible in my role.”
tracek30 via Apple Podcasts ·
Canada ·
02/14/24
Love it! Informative and Engaging
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“The Psychology of Customer Success is full of insights and actionable advice. Rachel presents the human behavior and psychology underlying CS in an engaging and accessible way, providing excellent information for both new and experienced CS leaders. Please keep up the great work!”
gpc_870 via Apple Podcasts ·
United States of America ·
01/16/24
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