Reviews
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“You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!”
Bikermjbegin via Apple Podcasts ·
United States of America ·
03/28/24
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“I love Rachel’s take on mindset and the psychology of CS. As a fellow PSYC nerd 🤓 the content helps me further explore what’s possible in my role.”
tracek30 via Apple Podcasts ·
Canada ·
02/14/24
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“The Psychology of Customer Success is full of insights and actionable advice. Rachel presents the human behavior and psychology underlying CS in an engaging and accessible way, providing excellent information for both new and experienced CS leaders. Please keep up the great work!”
gpc_870 via Apple Podcasts ·
United States of America ·
01/16/24
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“Rachel is dropping tons of gems in this podcast. Worth listening to!”
Vanessa__B via Apple Podcasts ·
United States of America ·
01/11/24
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“Rachel is a renowned name in the customer success world. Her podcast is spot on and takes about issues that impact our day to day lives as CS professionals. HIGHLY RECOMMEND if your in the CS world or thinking about shifting careers.”
jpkgi 3kkg via Apple Podcasts ·
United States of America ·
01/11/24
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“Rachel is someone I go to for the what and more importantly the how when it comes to Customer Success. She really does provide a practical approach to all things CS”
rachjen5 via Apple Podcasts ·
United States of America ·
01/11/24
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“Just what I was looking for to embark on the new year with a fresh perspective about Customer Success. Thank you!!”
irina_v94 via Apple Podcasts ·
Romania ·
01/11/24
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“In my relentless pursuit of excellence as a Customer Success Manager, I'm constantly on the lookout for resources that can sharpen my skills and broaden my understanding. I've discovered a gem in this podcast – it's an absolute game-changer for any CSM dedicated to mastering their...”Read full review »
Ouardidou via Apple Podcasts ·
France ·
01/11/24
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“This podcast is exactly what I needed today- like a shot of caffeine for my mindset and after listening I know that today is going to be a good one!”
deltron5000 via Apple Podcasts ·
Finland ·
01/11/24
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“You can always count on Rachel to provide amazing insights and information without the fluff. She’s direct and her no nonsense approach makes it very easy to understand what she’s offering you as well as how to take her insights and start implementing them immediately.
I’ve only been able to...”Read full review »
tmzamiska via Apple Podcasts ·
United States of America ·
01/11/24
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“Rachel’s podcast topics are so relatable to CS leaders that it’s almost like she’s in my head. I appreciate the recognition of real issues we’re facing in these positions but also actual guidance on how to rectify them.”
Jencobain5 via Apple Podcasts ·
United States of America ·
01/11/24
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“"Psychology of Customer Success" is a must-listen podcast hosted by Rachel Provan, especially for CS nerds like me in any industry vertical. With episodes exploring topics like "The Human Problem with Customer Success, and “It’s Just Easier If I Do It”, Rachel skillfully navigates the...”Read full review »
Utterly Trish via Apple Podcasts ·
United States of America ·
01/11/24
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“Rachel is a natural at podcasting. Her cadence and delivery are engaging, her content brings a fresh, new perspective to our work in Customer Success, and her ability to relay that content through humorous and captivating stories makes this series one that you, as a CS professional, need to...”Read full review »
JBean123 via Apple Podcasts ·
United States of America ·
01/11/24
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“I’m fairly new to the CS world, having only been in Saas for 3 years and it was incredible to see how relatable your podcast is. You made the format of the podcast so easy to digest and I can’t wait to listen to more episodes.”
SalvadorCS via Apple Podcasts ·
Mexico ·
01/11/24
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“Let me just say, Rachel's new podcast, "Psychology of Customer Success," is a total game-changer! Not just for my professional life, but for my sanity during the daily school drop-off and pick-up grind. Five episodes at once?You, my friend, are a gift. Enough binge-worthy wisdom to...”Read full review »
seimoi via Apple Podcasts ·
United States of America ·
01/11/24
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“Love the content and practical insights. It feels like a great conversation at a favourite coffee shop. These podcasts are full of amazing lessons that apply personally and professionally. Thanks for sharing your knowledge and passion.
Shelley”
Shell~bell77 via Apple Podcasts ·
Canada ·
01/11/24
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“Such a great podcast!”
Barb22222 via Apple Podcasts ·
United States of America ·
01/11/24
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“Thank you for this podcast! I’m learning so much from Rachel and her episodes!”
KatherineBeck via Apple Podcasts ·
Australia ·
01/11/24
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“Always appreciated Rachel’s insights on CS, leadership, continuous improvement and productivity, and this podcast takes it up a notch by bringing in the psychology factor and enabling us to unlock further potential! Love it 👌🏼”
MiChamoun via Apple Podcasts ·
France ·
01/10/24
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“Brilliant podcast! Love the psychology twist on Customer Success because so much in this role is coming from having the right mindset and the finesse of soft skills. Excited about more episodes to come!”
SofiaKiriukhina via Apple Podcasts ·
United States of America ·
01/10/24
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“Thanks, Rachel! I really enjoyed listening to this first episode. As as a CS Ops Leader, the comparison to building many bridges hit home as we often get requests dropped on our plate and we aren’t always effective at prioritizing requests and saying no. I look forward to future episodes!”
SillyRobert via Apple Podcasts ·
United States of America ·
01/10/24
“Rachel,
Such wonderful thoughts about the helper personality. Many times when topic is discussed it is a positive attribute only. Your podcast truly enlighted and reinforced my owtn thoughts about the helper personality. Kudos you! Looking forward to the rest of the series.
Linda”
Linda J Gordon via Apple Podcasts ·
United States of America ·
01/10/24
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“The first episode offered some good insight on how the think about the overall process in a more holistic manner. Looking forward to listening to more episodes.”
Bkln Ed via Apple Podcasts ·
United States of America ·
01/10/24
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“I’m so happy to *finally* find a show that takes the whole human into consideration when it comes to customer success! A truly eye-opening listen!!”
The EffortLESS Life® via Apple Podcasts ·
United States of America ·
01/10/24
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“It is so refreshing and incredibly mind blowing to listen to someone talk about CS like Rachel does. The way her mind works, her extensive career, and her love for human psychology is truly what makes her so unique! I can’t wait to finish all the episodes! Tune in if you would like to take your...”Read full review »
Ivy Forero via Apple Podcasts ·
United States of America ·
01/10/24
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“This is an amazing podcast for everybody working in CS. I only listened to the first episode and I can’t wait to listen to the next one. I also said yes to everybody to please my colleagues when I started as a CSM and my workload was too much. Rachel offers a great advice on how to say no to...”Read full review »
Little Person’s snack dealer via Apple Podcasts ·
Great Britain ·
01/10/24
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“Rachel is one of the great Customer Success Leader, and I have learned tremendously from her LinkedIn content, podcasts guests and now from the Psychology of Customer Success.
The content is always spot on, and resonates so much with the trends, difficulties, techniques and mindset I see within...”Read full review »
SamanthaSemuhin via Apple Podcasts ·
France ·
01/10/24
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“Rachel’s content are always insightful and packed with actionable strategies. Now with the infusion of psychology, I am excited to see how this podcast elevates the overall performance and success of CS leaders and professionals.”
Olufunmii via Apple Podcasts ·
Nigeria ·
01/10/24
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“It’s so great to hear how we can actually use psychology and speak to the subconscious mind to help our customers.”
vivguy via Apple Podcasts ·
Great Britain ·
01/10/24
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“The ability to articulate the reasons behind motivators, and the helper personality crippling my productivity. Thank you Rachel!”
Caity,CS Leader via Apple Podcasts ·
United States of America ·
01/10/24
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“I love how Rachel’s perspective is really clear, easy to understand and super helpful.
I’ll definitely be listening regularly. Thanks!”
Contactflo via Apple Podcasts ·
United States of America ·
01/10/24
“Rachel’s innovative approach will blow your mind! Listen now!”
DaisyAndrea@StrongMomsFitness via Apple Podcasts ·
United States of America ·
01/10/24
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“Rachel is a no fluff, no nonsense leadership coach who has proven ways of getting others to achieve high results. This podcast is so needed! Rachel clearly speaks of mindset shifts and actions leaders need to take to grow their teams. Wonderful podcast!”
coachingsuccess via Apple Podcasts ·
Great Britain ·
01/10/24
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“Thanks for saying what we need to hear and for providing the support that we need to thrive.”
priborst via Apple Podcasts ·
United States of America ·
01/10/24
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“Humans do not behave like computers! But we live in world that is trying to build technology in that way. I love how real and authentic Rachel with her examples of how psychology is connected with customer success!”
Anikazzz via Apple Podcasts ·
Great Britain ·
01/10/24
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“Rachel’s perspective and way of breaking down these concepts into the whys that motivate people and customers make a huge difference in adjusting my thinking and approach!”
hbauer1234 via Apple Podcasts ·
United States of America ·
01/10/24
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“I highly recommend Rachel Provan’s podcast-she provides psychological insight into CS and actionable tips that are great. Easy to understand and insightful.”
Kickbackskull via Apple Podcasts ·
United States of America ·
01/10/24
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“Rachel does an excellent job of breaking down the biggest problem behind CS…humans! Both customers and CS teams are more complicated and complex than any algorithm can address. Get science backed insights, perspectives and advice to take your program to the next level.”
Tqote via Apple Podcasts ·
United States of America ·
01/10/24
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“Rachel Provan's "Psychology of Customer Success" podcast provides valuable insights into the dynamic world of customer success, exploring the crucial distinctions between a Customer Success Manager (CSM) mindset and a CS Leadership mindset. The advice on letting go of perfectionism by...”Read full review »
prowolve via Apple Podcasts ·
United States of America ·
01/10/24
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“Thank you for this podcast. You had me at the first Episode.
The helper Personality is all me. I have come from a Customer Service Billing background, so I came to CS with the same mindset how can I fix….!
I’m learning so much from your first Episode! great topic and insight on what can get in...”Read full review »
CSNewbie84 via Apple Podcasts ·
United States of America ·
01/10/24
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“Run don’t walk to listen to this podcast! Rachel does a great job explaining those pesky thoughts in our brains that can really get in our way in Customer Success. She helps you to recognize them and gives you strategies to really change the way you think. So many “oh ya that’s me moments”! This...”Read full review »
DR Toronto via Apple Podcasts ·
Canada ·
01/10/24
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“Rachel is really something! She's a amazing at navigating in a CSM role and has some amazing tips for doing so with ease and efficiency. This is a great place to listen, to help CSMs keep their eyes on the prize, grow professionally, and avoid burnout. We all have those moments when we miss...”Read full review »
Kaema_en via Apple Podcasts ·
Poland ·
01/10/24
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